Debt Recovery Team Manager - Lincoln

Salary: 
 £19,769 per annum
Closing date: 
Sunday, May 26, 2019 - 23:00
Employer: 
Anglian Water
Type: 
Permanent

Debt Recovery Team Member

Lincoln

Salary  €“  £19,769 per annum


Are you looking for an exciting and rewarding career, at a company committed to investing in learning and development? Apply now to work within our Debt Recovery team on a permanent basis in our Lincoln office.


Customers are at the heart of our business and with over 6 million customers to care for we need a dedicated and passionate team.

 


What will you be doing? 


Build on your existing skills and develop new ones by liaising with our customers and delivering high level of service within our Customer Service Department. This exciting opportunity is telephone based within a busy team where your aim will be to recover and allocate water charges. Your role will include monitoring large debts, resolving customer €™s disputes and negotiating payment arrangements while building positive relationships. You will seek and utilise opportunities to improve your productivity and quality.


You will receive 3 weeks of full training working Monday to Friday 9  €“ 5, following that you will then go in to a 6 week mentoring period to ensure you feel fully supported and work on a full time basis and will be working between 07:30  €“ 21:00 working window on a 7 day per week contract.

 


What do you need?


Our ideal candidates will have worked in a customer service environment and have experience of debt recovery procedures. Great communication is a key skill in this role alongside IT skills and the ability to negotiate payments agreements with customers in line with departmental guidelines.


What benefits do we offer?

Being a successful water company doesn't come easy! Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do. Some of our benefits include:

 

  • Bonus scheme
  • Private health care
  • Competitive pension scheme
  • 23 days annual leave rising with length of service
  • Flexible benefits to support your wellbeing
  • Flexible working (dependent on your role)
  • Plus lots more!
  • We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do.


 €œWhen I joined the company, I lacked confidence in myself. However, since having my job at Anglian Water I have developed self-confidence not only in the workplace but also in my day to day life € Rebecca Lewis, Debt Recovery Team Member


If you are offered a job with us, you will be subject to the relevant/standard employment checks, including: your right to work in the UK, reference, driving licence and identity check. Depending on your role, you may also be subject to further pre-employment checks.


Closing date: 27th May 2019

Interviews: 10th and 11th June 2019


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