Complaints Customer Service Advisors

Closing date: 
Wednesday, July 31, 2019 - 22:59
Employer: 
E.ON UK
Type: 
Permanent

Complaints Customer Service Advisors

This is your chance to join the team at E.ON as a Customer Service Advisor in our Complaints department at our offices in Leicester.

E.ON

E.ON is a privately-owned international energy company. Our 40,000 colleagues in 13 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.

E.ON UK

E.ON provides electricity and gas to millions of homes and businesses here in the UK. It’s incredibly complex work. It takes the talents of thousands of people to do what we do. Yet our vision is a simple one. We want to be the trusted energy partner for our customers. We’re doing that by making energy cleaner and simpler to understand. We’re also doing it by being genuinely helpful people and treating our customers fairly.


Apply online

E.ON is committed to equal opportunities and actively promotes diversity, equality and flexibility.

Get in touch

For more information about the role please contact the recruitment team between the hours of 12-4pm Monday to Friday on 0345 3015932.

At a glance


Reference no:
98439
Contract term:
Permanent
Closing date:
31.07.2019
Salary:
£18,757 - £21,783

What we offer

  • Customer Service experience and being passionate about excellent service standards.
  • Effective verbal and written communication skills.
  • Accuracy, attention to detail and the ability to analyse cases and identify solutions.
  • Proven ability in negotiating and influencing.
  • Decision making taking all aspects into account showing empathy in sensitive situations.
  • Excellent organisational skills and a proven track record of working using your own initiative with the ability to prioritise workload.
  • PC skills and working knowledge of Excel, Word.

 

Additional Information

  • This role is located at Leicester Customer Service Centre, Raw Dykes Road, Leicester, Leicestershire, United Kingdom, LE2 7JY.
  • Due to the nature of this role a DBS (Disclosure Barring Service) check maybe required.
  • For more information on reasonable adjustments click here
  • To avoid disappointment, we strongly advise you to apply well in advance as we may close the vacancy early if all the places are filled.
  • Please be aware we will be holding a candidate experience day on the 9th July. We will need you to be available on this day to attend.

Qualifications

 

  • Customer Service experience and being passionate about excellent service standards.
  • Effective verbal and written communication skills.
  • Accuracy, attention to detail and the ability to analyse cases and identify solutions.
  • Proven ability in negotiating and influencing.
  • Decision making taking all aspects into account showing empathy in sensitive situations.
  • Excellent organisational skills and a proven track record of working using your own initiative with the ability to prioritise workload.
  • PC skills and working knowledge of Excel, Word.

 

Responsibilities

Complaints Customer Service Advisors

Salary: starting at £18,757 with opportunities to increase up to £21,783

Location: Leicester

Serious about customer service. Lighthearted about life.

 

The purpose of our Customer Service Advisors are to assist our customers and resolve their complaints. You’ll play a vital role in providing effective and efficient resolution of complaints.

You’ll take incoming calls and find out the best way to get each problem solved. We’ll also ask you to look at what we do and how we can improve our service to our customers in the future, which will enable us to offer market leading customer service. You’ll do this by ensuring that we treat our customers in a fair and reasonable manner and find out the best way to get each problem solved.


Comprehensive training will be given when you start, as well as ongoing support throughout your career.

In return for your hard work and dedication, you’ll receive an award-winning benefits package – including 26 days’ annual leave plus bank holidays, an annual bonus scheme and your salary will go up as your skills and expertise develop too.

 

These roles are permanent and you'll work 37 hours a week between the hours of 8am and 8pm, Monday to Friday and from 8am to 6pm Saturday.

Get in touch

For more information about the role please contact the recruitment team between the hours of 12-4pm Monday to Friday on 0345 3015932.

At a glance


Reference no:
98439
Contract term:
Permanent
Closing date:
31.07.2019
Salary:
£18,757 - £21,783
Thank you for joining the Network. You will shortly receive a verification email
Login
Please enter your email address.
Please enter your password.
Register
Please enter your email address.
Please enter your first name.
Please enter your last name.
Or continue as a guest without joining the network or receiving job alerts.