Senior Vendor Manager - Customer Operations

Closing date: 
Tuesday, May 28, 2019 - 22:59
Employer: 
E.ON UK
Type: 
Permanent
Region: 
United Kingdom

Senior Vendor Manager - Customer Operations

E.ON

E.ON is a privately-owned international energy company. Our 40,000 colleagues in 13 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.

E.ON UK

E.ON provides electricity and gas to millions of homes and businesses here in the UK. It’s incredibly complex work. It takes the talents of thousands of people to do what we do. Yet our vision is a simple one. We want to be the trusted energy partner for our customers. We’re doing that by making energy cleaner and simpler to understand. We’re also doing it by being genuinely helpful people and treating our customers fairly.


Apply online

E.ON is committed to equal opportunities and actively promotes diversity, equality and flexibility.

Get in touch

If you have any questions about this opportunity please contact the E.ON Recruitment team on 07580 777942.

At a glance


Reference no:
99246
Contract term:
Permanent
Working hours:
Full time
Closing date:
28.05.2019
Salary:
Competitive plus company car

What we offer

  • Previous experience of managing commercial and contractual relationships with outsource providers.
  • Experience of successfully representing a large organisation’s interest at Stakeholder forums.
  • Strong analytical skills and detailed business knowledge.

Here's what we'll give you in return

  • 26 days'holiday plus 8 bank holidays.
  • A company car or car allowance
  • Private medical insurance
  • Pension scheme and generous contributions from E.ON.
  • Retail discounts and cahsback.

Here's what else you need to know

  • This role can be based in Nottingham or Coventry plus some nationwide and worldwide overseas travel.
  • This is a permanent role.
  • Due to the nature of this role a Criminal Record Check is required.
  • For more information on reasonable adjustments please click here

Qualifications

  • Proven, in depth and strong commercial experience of contract management, supplier performance management, negotiation and stakeholder management in a blue-chip organisation.
  • Very strong influencing skills with peers and senior management, suppliers, and regulatory bodies on an ongoing basis.
  • Ability to lead a diverse, cross-locational and cross-functional team.
  • Excellent oral and written communication and presentation skills with the ability to take a confident and diplomatic approach with colleagues and management teams.
  • Ability to plan, determine priorities and deliver the accountabilities of this role.
  • The ability to interpret complex requirements, present them clearly to stakeholders and identify any risks for business owners.
  • The ability to travel within the UK and overseas.
  • Valid UK/EU driving licence.

Responsibilities

Location – Nottingham or Coventry plus some nationwide and worldwide overseas travel

Salary – competitive plus company car

E.ON works with a number of third parties who supply goods or services which underpin our customer experience and “Winning at Smart” strategy.  E.ON also offers a range of commercial services to third parties which support our  strategy of seeking alternative revenues through energy solutions.

Right now, we’re looking for a talented Senior Vendor Manager join our team to lead, define and manage commercial relationships with our onshore and offshore outsource customer service third party providers.   You’ll ensure our operational and strategic objectives are achieved within defined performance targets (e.g., quality, cost, timeliness).

Put simply, you’ll be our go-to person for all commercial and contractual matters relating to our customer operations vendor area of focus.

This will involve effectively managing existing relationships, establishment of new relationships and activities, delivering value added opportunities and handling any issues or contractual disputes.

What’s more, we’ll expect you to manage Board level internal and external stakeholders with confidence. You’ll show us you know how to communicate, influence and educate.

You’ll make the most of your people skills too, not just your impressive commercial acumen. We’re looking for someone who can build, coach and mentor a commercial team – one that will consistently deliver superior service across the business as it evolves.

Get in touch

If you have any questions about this opportunity please contact the E.ON Recruitment team on 07580 777942.

At a glance


Reference no:
99246
Contract term:
Permanent
Working hours:
Full time
Closing date:
28.05.2019
Salary:
Competitive plus company car
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