Northumbrian Water Limited

At Northumbrian Water we live water… and we love our customers.

Four years ago, we started our journey to become the national leader in customer service – not just in the water industry or in Utilities but up there with companies like Amazon and Apple. It’s a hugely ambitious project and we need resourceful, proactive people with a strong customer focus, great communications skills and real emotional intelligence to help us get there.

We operates in the north east of England, trading as Northumbrian Water, and in the south east of England,  trading as Essex & Suffolk Water.

Our Activities

We continue to focus on our core competencies of water and waste water management, and aim to deliver value to all stakeholders by being a leading performer in the industry. We are firmly rooted within the communities we serve. This understanding of, and commitment to, those communities is demonstrated by our leadership in initiatives such as ′Water for Health, affordable housing and in our approach to corporate responsibility. Our mission is clear - to be the national leader; our strategy reflects this and provides a clear direction for all our activities.

North East England

Northumbrian Water provides water and sewerage services to 2.7 million people in the north east of England. The major population centres of Tyneside, Wearside and Teesside are in our area but we also serve large rural areas in Northumberland and County Durham (provision of waste water services only in Hartlepool).

South East England

Essex & Suffolk Water provides water services to two separate supply areas. Our Essex area, which has a population of 1.5 million, is part rural and part urban with the main areas of population being in Chelmsford, Southend and the London Boroughs of Barking and Dagenham, Havering and Redbridge. We serve a population of 0.3 million in our Suffolk area, which is mainly rural with the biggest towns being Great Yarmouth and Lowestoft.


We’re more than just a water company. It takes a wide range of skills and talents to maintain the flow of water to our 4.5 million customers across the UK. Our colleagues include front line customer service advisors, meter readers, team leaders, maintenance technicians and back office scientists, hydrologists, business analysts, marketers, graphic designers, lawyers, accountants, property experts, retail managers and engineers – to name just a few! So whether you’re just starting out on your career and are not sure what you want to do or are already an expert in your chosen area we’re bound to have an opportunity that’s just right for you. 

Here's some insights from some of our employees.

"It's probably the best thing I've done. come to work smiling and I leave work smiling." Aimee Hall, Apprentice

Meet Aimee, she is a full-time Apprentice Project Management Technician. She's also a mum of 3 young children, find out what inspired Aimee to join Northumbrian Water's Apprentice scheme.

Aimee Hall

Aimee Hall, Apprentice Project Management Technician | Northumbrian Water

"I'm really enjoying my time at Northumbrian Water. The good thing about a placement here is that they give you all you need to do what they've asked." Shane Jayakrishna, Intern - Engineering

My Internship: Shane Jayakrishna

My Internship: Shane Jayakrishna

"I'm in a role where i'm given autonomy and freedom to really make a difference and I get real job satisfaction." Kelly Graham, Head of Customer Service

Find out more about why Head of Customer Service Kelly Graham chose to join the Company and how she is supported in her role. 

Kelly Graham

#WaterWomen - Kelly Graham

"This is a gift of a job, we have so many different campaign angles to take. Things that really make a difference." Jennie Collingwood , Head of Marketing & Communications

One of the things that Jenny Collingwood enjoys most about working at Northumbrian Water is that she is with like-minded people who are fully committed to putting customers at the heart of everything they do. 

Jennie Collingwood

#WaterWomen: Jennie Collingwood

Case Study - employing apprentices

Northumbrian Water Case Study