As an apprentice at Scottish Water you ll be joining one of Scotland s most critical businesses and be part of the team who deliver essential water and waste water services to the people of Scotland.
We re passionate about developing our people and we ll help you make the most of your skills and abilities with first-class training, support, hands-on work experience and a huge investment in your development. You ll have the chance to challenge and stretch yourself and build opportunities for your future as your career grows and develops. We re a team that respects and values peoples differences, where you can be yourself - and where you can flourish.
As part of our commitment to talent development we are now accepting applications for you to join us as a Business Administration Modern Apprentice in the Customer Experience Team, based in our office in Uddingston.
What will you be doing?
The role holder will receive support and development to work towards and complete a Business Administration Modern Apprenticeship, this will involve on the job training and external assessment.
The role is to provide administrative support within the Customer Experience Team, in order to help drive the delivery of outstanding customer service. Key accountabilities for the role include;
Managing our customer survey system; sending surveys to customers who have had an interaction with Scottish Water, and acting as a super administrator to the survey platform.
Managing the Customer Experience team mailbox; responding to requests throughout the wider business.
Budget management; paying our suppliers and creating/updating budget tracking reports.
Reporting of key customer experience measures to the wider business, and supportingthe team with ad hoc analysis when necessary.
Stakeholder management; creating strong relationships to respond to any ad hoc customer experience related requests or queries.
Event planning support for both internal and external events; Coordinating volunteers, supporting with logistics etc.
Support with the creation of customer communication materials
The apprenticeship role is an 18 month fixed term position with working hours of 08:00-16:00. You will be based at Scottish Water s office at Daldowie Treatment Works in Uddingston, Glasgow.
Who are we looking for?
We re looking for people who are self-motivated, team players who are well organised, good problem solvers with a positive attitude and the ability to work on your own initiative. You ll have five National 4 or 5 Qualifications (English, Maths and Science are advantageous but not essential) and a full UK driving licence (or currently be working to achieve this).
It is desirable that they have a good understanding of Microsoft office (Outlook, Excel, Word and PowerPoint) and a desire to learn new skills.
Essential Skills required for the role
Good communication skills.
Strong customer focus.
Commitment to learning, developing new skills and putting these to use on the job.
We take employee engagement very seriously - and we re proud of our inclusive and collaborative work environment where we respect people s differences. We are passionate about creating opportunities for young people are proud to have the Investors in Young People Gold Standard accreditation, demonstrating our commitment to providing rewarding opportunities for young people.
Join our team and you ll enjoy a host of benefits, including 37 days holiday a year, a defined benefit pension scheme, discounted healthcare, access to childcare vouchers plus a variety of flexible working arrangements and family-friendly policies.
Please note: We have a standard procedure for everyone looking to join us. If you are invited to an interview, you will be required to show evidence of your eligibility to work in the UK. If you are offered an apprenticeship with us you ll need to successfully complete our pre-employment screening process, including Disclosure Scotland and reference checking (you can find out more about this on our website). We can t accept direct applications or emailed CVs, please apply online.
Closing date for applications: Friday 21st June 2019
Please note. Direct applications won't be considered. We are not in a position to accept emailed CV s.
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