Operations Analyst

Starting Salary  £27,877 + Benefits and Bonus
Closing date: 
Tuesday, June 25, 2019 - 23:00
UK Power Networks

Closing Date  26/06/2019

Starting Salary 

 £27,877 + benefits and bonus  

CiP Level / Bonus 


Contract Type

Personal Contract

Employment Period

12 Month Fixed Term Contract 

Reference Number



Income Management


Energy House, Crawley 

Reporting to

Settlement & and Data Assurance Manager


Operations Analyst

We also offer : 

Annual leave 25 days

Personal Pension Plan  €“ Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)

Tenancy Loan Deposit scheme 

Tax efficient benefits: cycle to work scheme

Occupational Health support

Switched On  €“ scheme providing discount on hundreds of retailers products.

Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres

Discounted access to sports and social clubs

Employee Assistance Programme.


Job Purpose:

To coordinate UK Power Networks €™ activities in countering the abstraction of electricity from our distribution system termed Theft in Conveyance.  This involves validating leads and liaising with numerous parties, authorising work instructions and managing our investigations contractor.  Confirmed instances will require collaborating with our Network Operations directorate, facilitating rectification and registration of premises, expertly determining compensation recoveries and  negotiating financial closure agreements with counterparties.  Additionally, to support the scheduling, forecasting and outcome-processing of a large-scale safety-driven inspection programme.



The Settlement and Data Assurance team consists of four persons and is responsible for the resolution of up to 1000 in-progress Theft in Conveyance cases and financial recoveries running into hundreds of thousands of pounds.  The team also supports the delivery of up to 40,000 idle service safety inspections each year.


Principal Accountabilities:

  1. Implement and continue to develop processes, methods and systems within Income Management and across the wider business to improve UK Power Network €™s ability to counter Theft in Conveyance and maintain compliance with our Legal and Regulatory obligations.
  2. Manage the analysis of incoming theft leads from multiple sources liaising with electricity suppliers, UK Revenue Protection Association, Crimestoppers €™ Energy Theft Tip-Off Service, UK Power Networks field staff and others to determine suspected instances and convert appropriate leads into Work Instructions.
  3. Responsible for the issue of Work Instructions to the external contractor ensuring that any health and safety issues are highlighted so that appropriate mitigation measures can be taken; engage with operatives while on site and on the basis of information provided make decisions as to their next actions.
  4. Liaise with operational field staff on the acceptability of in-situ connections and, where applicable, any emergency works necessary to protect public safety and maintain the integrity of our networks.
  5. Trace property owners and occupiers, correspond and foster the supplier-registration of Meter Point Administration Numbers (MPANs) or, where deemed necessary, applications for connection upgrade prior to MPAN issue.
  6. Identify and trace culpable parties, research all pertinent aspects, draw well-considered conclusions from disparate data sources, calculate compensation demands, prepare supporting paperwork and present cases to the Compensation Review Panel.
  7. Lead on engagement with compensation counterparties, effectively resolve any issues, disputes or complaints without creating escalations and negotiate settlements within the delegated financial limits.
  8. Take responsibility for the monthly Theft in Conveyance management reporting package.
  9. Quality assure the actions of the external contractor, providing regular reports on service performance to senior management and conduct payment-processing validation and appropriate auditing of their activities.
  10. Competent to represent UK Power Networks at national revenue protection forums or related industry groups.
  11. Identify beneficial developments to IT systems and processes, prepare business cases and specify/develop system changes and/or service provider requirements as appropriate.
  12. Responsible for business forecasting of Idle Service safety inspections cooperating with our Asset Management directorate as required and issue Idle jobs into company scheduling processes.
  13. Collate returned site visit results developing appropriate techniques for the efficient automated processing of returns (where applicable) alongside the management of manual completion by other team members and all associated reporting thereof.
  14. Work in accordance to and maintain process documentation in compliance with company standards and ISO 9001.
  15. Work with the other members of the Registration & Settlement team to provide an integrated, cohesive unit offering total flexibility to fulfil business, regulatory and industry initiatives.



Knowledge, Skills, Qualifications and Experience:

  • Of graduate calibre either through qualification or through relevant experience.
  • At least 5 years experience in an appropriate commercial analytical, energy or financial role.
  • Experience of producing concise and accurate reports and correspondence with a high level of attention to detail.
  • Excellent communicator, able to influence through written reports and through delivery of presentations.
  • Experienced in customer relationships and with good negotiation skills.
  • Experience of leading work groups in a team environment supervising the work of others and delivering training would be an advantage.
  • Highly numerate and proficient in Access & Excel, ideally with experience in the use of other customised database applications, reporting systems (e.g. Business Objects, SQL) and GIS systems.


Nature and Scope:

The job holder is required to work with other team members to identify, investigate and resolve situations of Theft in Conveyance from UK Power Networks €™ Distribution System.  They will determine cases to pursue, issuing Work Instructions to contractors to undertake field work.  The job holder will be expected to act as an in-house expert on Theft in Conveyance acting as a point of reference for the wider Business.


The job holder will need to understand the different types of situation where Theft in Conveyance may arise, their implications for public safety and the regulatory and commercial drivers on UK Power Networks.  They will need to organise their own work schedule which must involve adequate planning on their part to ensure that best use of their time is made.  Knowledge of the work of the wider team is essential so that support can be offered when required.


Following investigation and resolution the job holder will calculate our compensation demands and engage with the counterparties to secure appropriate payments.  The job holder will be required to establish external relationships in these very challenging situations and use their judgment and skills with minimal reference to the Settlement and Data Assurance Manager to drive through resolutions and agree settlements that meet business needs.  The job holder will be required to work with UK Power Networks Legal to resolve particularly complex situations or escalations in order to achieve target outcomes.


The job holder will be required to use their skills and experience to identify developments to theft systems and processes, prepare business cases and specify system changes and/or service provider requirements as appropriate.


In addition to the primary theft activities the job holder will also help to support the department €™s involvement with a cross-business safety inspection programme providing scheduling, forecasting and outcome-processing activities and liaising with Asset Management and operational staff.



Health & Safety Responsibilities


Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.


Employees are responsible for ensuring they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees are responsible for understanding those impacts and the controls they must ensure are applied. 


If in doubt ask!


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