Customer Advisor - BCC

Salary: 
 £18053 -  £19053 per annum
Closing date: 
Tuesday, June 4, 2019 - 12:00
Employer: 
Welsh Water
Type: 
Permanent
Region: 
United Kingdom

Salary:  £18,053 plus excellent benefits package.
Location: St Mellons, Cardiff.
What you’ll do
Your role will be to handle customer enquiries primarily through taking inbound calls. A key element of the role is ensuring that we deliver the right outcome for the customer, at the right time and in the most effective way possible. Our customers could be asking about anything from changing an address, ways to pay, requesting a meter, leakage or flooding. With your strong customer focused approach you will have a real desire to create a great experience for our customers
What we offer
We know that if our employees are happy, our customers are happy. That’s why we offer a great benefits package. As one of the biggest companies in Wales, our reward and benefits package includes:
* Generous Pension Plan
* 24 days annual leave plus public holidays
* Full training provided
* Modern working environment
* Onsite restaurant
* Free Parking and free shuttle bus service.
* Colleague Reward Scheme (Bonus)
Applications to be received by 23:55 on 20 May 2019.
If you would like any further information on the role, please contact Stacie Cartwright via

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