Whether they’re the head of marketing promoting smart meters, the customer service representative helping you change your gas company, or an apprentice kick-starting their career - there’s a story behind everyone.

Read the stories behind the people making a difference in the energy and utilities sector. Be inspired…


Lia's Story - IT Degree Apprentice, SSE

"Energy and utilities is a developing industry which means that there are always new challenges to keep you on your toes."
Conor Stratton, Electrical Fitter, Morrison Utility Services

Conor S's Story - Electrical Fitter Apprentice, Morrison Utility Services

"I am really pleased that I am working while studying, it is the best combination."
Sarah Burgess, First Line Manager, Wales & West Utilities

Sarah's Story - Professional

"I love seeing women in engineering – we offer so much!!

Sarah's Story - Project Engineer, Northern Powergrid

"My interest in engineering started in sixth form. I hope that by working in the industry, and sharing my story, I can inspire others from differing backgrounds to consider taking STEM subjects and pursuing a career in an exciting, evolving sector with lots of different career opportunities."
Matthew Meechan, Electrical and Mechanical Engineering Apprentice, Scottish Water

Matthew's Story - Apprentice - Electrical & Mechanical Engineering, Scottish Water

“You should always show a willingness to learn and should always be enthusiastic about the area that you are interested in.”

Jessica's Story - Customer Service Specialist, E.ON

Life without Limits "I’m grateful to E.ON because they haven’t just given me a job – they’ve given me a career.”
Ellie Taylor, Graduate, E.ON UK

Ellie's Story - Graduate - HR Manager, E.ON UK

"I love working for a company who cares, and with people who care. I love how dynamic the sector is – no two days are the same.”
Ryan Stafford, Graduate, Morrison Utility Services

Ryan's Story - Graduate - Project Planner, Morrison Utility Services

“What I love about working here, which is relevant to all roles I have done and will do in the future; every day is a new challenge.”
Ryeannie Scullion, Apprenticeship, British Gas

Ryeannie's Story - Apprentice - Customer Service Advisor, British Gas

"Even though I had no idea what I was going into when I began my apprenticeship, it’s definitely one of the best things I’ve done."

Jack's Story - IT Degree Apprentice, SSE

I am growing my skills and network every day, often without realising. The 4 years of vast work experience and a degree makes you an attractive candidate to any employer.
Susan Robson, Principal Consultant, Internal Consulting, National Grid

Susan Robson, Principal Consultant, Internal Consulting, National Grid

"Diversity of thought has been proven to drive the most innovative outcomes and decisions, so making sure our workforce attracts and includes everyone means we can run our business more efficiently, effectively and innovatively."

Lia's Story - IT Degree Apprentice, SSE

"Energy and utilities is a developing industry which means that there are always new challenges to keep you on your toes."
Myrtle, Chartered Chemical Engineer, Centrica

Myrtle's story, Chartered Chemical Engineer, Centrica

"I accepted a challenge in a role that no one understood and no one wanted."

Samantha's Story - Apprentice - Advanced Programme, National Grid

"Working in an office wasn't for me, I love being outdoors so this apprenticeship was the perfect opportunity!"
Wayne Fearn, Training Advisor, South West Water

Wayne's Story - Professional

"I enjoy passing on my knowledge and experience from working in Health and Safety as I know that ultimately it will keep them safe."
Iain Bell, British Gas, Professional, Talent Source Network

Iain's Story - Professional

"For me, going down the apprenticeship route has always been the right decision. It is a unique opportunity to learn about a role, and a business, in a really immense way."

Aamer's Story - Customer Service Agent, Morrison Utility Services

"I use adapted software called JAWS (Job Access with Speech), a computer screen reader programme that allows sight impaired users to ‘read’ a screen through text-to-speech output. Whilst on the phone to a customer, JAWS speaks to me to tell me what is on my screen and how to process the call."
Kirsty McDermott- Design Assurance Engineer, National Grid

Kirsty's Story - Design Assurance Engineer, National Grid

"The diversity of working in this industry is something that has really appealed to me."
Alex McLoughlin, Professional, E.ON

Alex M's Story - Professional

"The opportunities involved with my role are fantastic; I have travelled across the UK, Scotland and Germany, attended conferences in London, and sailed on various different boats."

Conor D's Story - Graduate - Project Engineer, Morrison Utility Services

"There are so many opportunities to do different things or to move into totally different roles in the energy and utilities sector."
Nicole Cain

Nicole Cain, Overhead Line Worker Apprentice, Electricity North West

"The support I’ve received so far throughout my training at Electricity North West has been brilliant.".
Curtis Geeves, Electrical Fitter, Morrison Utility Services

Curtis's Story - Electrical Fitter, Morrison Utility Services - Professional

"As a STEM Ambassador I really want to let school students know about the opportunities for a career in utilities and hopefully my experiences can show what possibilities there are."
John Pettigrew, CEO, National Grid

John Pettigrew, CEO, National Grid

"It’s an exciting time to be in the energy industry. The scale and pace of change is unlike anything we’ve seen before."
Sam Walton, Resourcing Analyst, South West Water

Sam's Story - Professional

"An exciting element of my job includes the opportunity to work on improvement projects, so I get to work with some great people on some very challenging tasks."
Alison Fergusson, Principal Engineer, Ofwat

Alison's story - Principal Engineer, Ofwat

"The sector is an exciting place for engineers. Water and wastewater services are so vital for all, and the technical challenges and opportunities are endless."
Josh Haskett, Policy Analyst, Ofgem

Josh's Story - Graduate - Policy Analyst, Ofgem

"I’m very ambitious and hopeful about my career prospects whilst at Ofgem, and beyond. The graduate scheme is excellent for training, with a bespoke course for getting up to speed with energy and regulation."
James, Engineering Graduate, SSE

James's story - Graduate - Engineering, SSE

"SSE stood out to me as a forward thinking company who saw the potential to embrace new technologies"

Nick Haigh, Head of Analysis & Evidence for Floods, Water & Contamination, DEFRA

"The work of my team is vital to ensure what government does in water management is in tune with the natural world, what is going to work and what is worthwhile."
Svitlana Voronkova, Senior Analyst, Ofgem

Svitlana's Story - Senior Analyst, Ofgem

"Energy is an essential service that concerns us all and enables our life as we know it. It's an exciting sector with so much to learn!"
Stephie Pascal, Graduate, Centrica

Stephie's Story - Graduate - Design Engineer, Centrica

“The work I do is important to almost all aspects of daily life - keeping us warm during the winter, keeping the lights on, and cooking food!”
Sophie Russell, Design Engineer, ScottishPower

Sophie's Story - Graduate - Design Engineer, Scottish Power

“It's an industry where you come to work, do something different every single day and have to constantly innovate.”
Liam Osborne

Liam Osborne, Overhead Line Worker Apprentice, Electricity North West

"So many of the people I have met and work with started as apprentices and they have received training and development throughout their careers at Electricity North West to be where they are today."
George Newman, Graduate Management Trainee, FCC Environment

George's Story - Graduate - Management Trainee, FCC Environment

"I work in a fast moving, exciting industry, with great career prospects."
Nick Ellins, Chief Executive, Energy & Utility Skills Group

Nick's Story - Professional

"A job in utilities also meant protecting the environment, supporting the economy and helping everyone from the local community to 65 million people across our nations. I was hooked."
David Thorne, Chief Executive, Gemserv

David's Story - Professional

"I hope that as a business we can make a difference, however small it may be, to people’s lives and the planet."
Hema Padmanabhan, Professional Excellence Manager, Balfour Beatty

Hema's Story - Professional

"A key part of my role is assigning the right people, with the right qualifications and knowledge to each job so we are able to meet the needs of our clients."

Claudia's Story - Business Performance Manager, Amey

I've worked for Amey for 2.5 years and recently returned to work after becoming a first-time mum and taking a year off on maternity leave. I’ve worked in programme management, management consultancy and business development for the last 19 years, after qualifying with an MSc in Environmental Engineering and a Post Graduate Degree in Project Management."
Lewis Hipwell, Graduate, Kier Utilities

Lewis's Story - Graduate - Civil Engineer, Kier Utilities

“Every day is different and poses problems to solve, and that is what I really enjoy.”
Tom Dooks, Communications Assistant, Energy UK

Tom's Story - Professional

"The energy industry is fundamental to how we live our lives. It is underestimated in the role it plays in ensuring at the very least we can have your heating on or can cook a meal."
Tanisha BeeBee, Policy Executive, Energy UK

Tanisha's Story - Professional

"I have a great relationship with our members, industry stakeholders and the Government – something I never thought I would have all in one job!"

Angela's Story - Escalations Case Manager, Morrison Utility Services

"Before coming to Morrison Utility Services I was a bus driver. I thought it was time for a change of career because of the continued problems I was having with my legs and had heard good things about Morrison Utility Services."
Mark Mulcahy, Catchment Operator for Networks, South West Water

Mark's Story - Professional

"The water industry offers a range of training opportunities to develop the skills needed to work in such a diverse field."
Zoe's Story - Apprentice

Zoe's Story - Apprentice - Smart Meter Engineer, E.ON UK

“No woman should be put off by an apprenticeship with an energy or utilities company because it could lead to a new career with great prospects.”

Deivydas's Story - Street Lighting Apprentice, Amey

"Everyone’s journey is different and may be difficult at times but I really believe that having hope and faith in yourself is a step forward in anything you decide to do."
Safanah Riaz, Apprentice, British Gas

Safanah's Story - Apprentice - Customer Service Advisor, British Gas

"The opportunity to gain hands-on experience was one of the things that stood out about an apprenticeship and persuaded me this was the route for me."
Jan Ward, CBE, Chair, Energy & Utility Skills

Jan's Story - Professional

"There are so many opportunities in the energy and utilities sector and Talent Source Network is a great initiative to help you find them.”
Alex Lowe, Graduate, E.ON UK

Alex L's Story - Graduate HR Consultant, E.ON UK

“I’ve felt very trusted and pushed to do roles and projects that I don’t have previous experience in.”
Jazz Chaggar, Talent Acquisition Manager, UK Power Networks

Jazz's Story - Professional

"Our overall strategy aims to break down any perceived barriers or misconceptions about working in this sector!"
Rebecca Feeney, Organisation and Employee Development Apprentice, South West Water

Becca's Story - Organisation & Employee Development Apprentice, South West Water

"I knew joining a large sector would mean that there would be plenty of opportunities for me and chances to develop personally and professionally."
Stuart Rattray, Engineering Academy Specialist, British Gas

Stuart's Story - Professional

“I chose to earn and learn at the same time.”
Andy Campbell, Project Engineer, Morrison Utility Services

Andy's Story - Graduate Project Engineer, Morrison Utility Services

"Show your enthusiasm and contribute as much as you can. Don’t be afraid to make mistakes early on and learn quickly."
Samantha Burchell, Network Operations Manager, UK Power Networks

Samantha's Story - Professional

"Working in my team is like a little family, where we all work for each other to achieve success."

Anne's Story - Costing & Data Modellng Analyst, Yorkshire Water

"Being selected as one of only ten colleagues in the first cohort of a leadership programme, designed to develop women in technical roles, has certainly helped my confidence. I've built strong internal and external networks and members of the original group continue to provide professional support to each other."

Brianika's Story - Leakage Technician Apprentice, Anglian Water

"There are so many opportunities available to advance in Anglian Water. My apprenticeship lasts for 2 years, this includes the chance to spend time with various people and learn about all parts of the business, some which i never knew existed!"
Keren Maschler, Senior Manager, Ofgem

Keren's Story - Senior Manager, Ofgem

"I find it most rewarding when I feel that I really make a difference."
Urvashi Mistry, Stakeholder Coordinator, Northern Gas Networks

Urvashi's Story - Professional

"Working for Northern Gas Networks has opened so many doors for me."
Emma Mackay, Apprentice, SSE

Emma's Story - Apprentice- Electrician, SSE

"I feel respected in my role and I think that’s a really important aspect to any job."
Alex Sanderson, Apprentice, UKPN

Alex's Story - Cable Jointer Apprentice, UK Power Networks

"I’m proud to be the first woman to gain this qualification. I’m dyslexic…my colleagues couldn’t have been more supportive."
Shannon, Graduate, FCC

Shannon's Story - Graduate - Assistant Contract Manager, FCC Environment

“Don’t let reservations or stereotypes hold you back. Waste is a vast and ever changing industry that is full of interesting challenges and opportunities requiring all sorts of skills.”
Jade Richardson, Meter Engineer, Morrison Utility Services

Jade's Story - Professional

"I was studying Health & Beauty and Plumbing. I thought I should keep my options open!"